Refund policy
7-Day Return Window
We offer a 7-day return policy from the date your order is delivered. To be eligible:
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The item must be unused, unwashed, and in original condition
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All tags and packaging must be intact
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You must provide a receipt or proof of purchase
How to Start a Return
To initiate a return, email us at:
📧 infohabnexus@gmail.com
Please include:
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Order ID
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Product name
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Reason for return
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Clear image of the item (if damaged or wrong item)
Once your return is approved, we will:
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Share the return address
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Provide a return shipping label (if applicable)
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Send instructions on packaging and dispatch
❗ Items sent back without approval will not be accepted.
🚫 Non-Returnable Items
We do not accept returns on:
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Sale or discounted items
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Innerwear or personal wear categories (for hygiene reasons)
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Used or damaged items
🔄 Exchanges
Want a different size or color?
We recommend:
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Returning your original item
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Placing a new order once the return is approved
This ensures faster and smoother processing.
🛠️ Damaged or Wrong Items
If your order arrived damaged, or you received the wrong item, please contact us within 48 hours of delivery.
We’ll review and send a free replacement or refund, depending on the case.
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval. If approved:
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Refunds are processed to your original payment method
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It may take 5–10 business days to reflect
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For Cash on Delivery orders, refund will be issued via bank transfer or UPI
If more than 15 days have passed since your return was approved, please contact us.
💬 Questions?
Email us anytime at:
📧 infohabnexus@gmail.com
We’re happy to assist you.
